Kakobuy Shopping Questions
Quick answers to common questions that come up while browsing. Longer buying, payment and shipping questions have their own guides.
Product links and identifiers
These terms are easy to mix up because they appear near the same product.
Is a spreadsheet link an order?
No. A spreadsheet link opens a product or listing to explore; it does not place an order by itself.
Is a product number the same as an order number?
No. An item number identifies source product information. An order number records a purchase, and a parcel number records a shipment.
Using this guide and Kakobuy
This website helps you discover products and read buying notes. Use your Kakobuy account for personal order, warehouse and parcel records.
Do I need to download a sheet?
No download is needed to browse the categories or use the product search on this website.
Can I use Kakobuy on a phone?
You can use these pages on a phone. The Kakobuy app mentioned by Kakobuy is a separate account service.
Where can I see my own order information?
Your order messages, warehouse photos and parcel records belong to the shopping account, not this independent guide.
Questions about an existing purchase
For a question that depends on a particular purchase, go straight to the matching guide below. For an existing purchase, use the guide that matches the stage of the problem: payment, return, warehouse, shipping or delivery.
For a parcel already on its way, use Tracking and Delivery Help. To search another find, return to product discovery.